- Returns //
EU Returns Policy
If you are not 100% satisfied with your purchase, please use the returns portal below to process returns/exchanges. Items must be returned within 30 days in order to be eligible for a refund or like-for-like exchange. Please note, all items being returned to us should be unwashed, unused and in the original packaging . We also ask our customers to include the packing list and original hang tags where applicable.
At present, we only offer free returns on faulty/damaged items. If an item is being returned because the customer ordered the wrong size, they should return the unwanted product(s) at their own expense. The replacement product will then be sent back to the customer free of charge.
Please note the following:
- If your order number is #AP-EU1000, then please just insert the numerical digits when using the portal, ie ‘1000’.
- If you return items without using the returns portal, we will be unable to process your exchange/refund.
- If items are returned in an unsellable condition, we will be unable to process your exchange/refund.
EU Returns Portal Link: https://tracking.controlport.co.uk/e9ab6870/1533/return/954d1d
EU returns address:
BF Global Warehouse BV